How can a company be run this badly?

So after giving me my comp points back the other day [another reg i was speaking to, RKrystal, also had his reinstated]. Pacific poker, in their infinite wisdom have taken the ability for me to conver my comp points away. I really hope they never intended to give it back to me and i've done them for $7k. According to PT, i've paid $53k in rake total at Pacific [more like $60k considering how many hands PT has missed]. Never in my life, will a company get that much money out of me in such a short amount of time for such a bad service. If i paid £30k for any
service in 5months in the real world, i'd go sick if they treated me like they do. I suppose though, that it allows me to derive a very good income, and for that I should be happy.

Went for a meal with my parents tonight because they were passing down the motorway, it was really nice, I had sardines on toast [7/10, good nothing spectacular] Seabass w/fennel, cherry tomatoes, olives [9/10, fish and olives were cooked to perfection] and panna cotta with blackberries to finish [9/10, it really was fantastic]. I love eating out in decent restaurants so much, but especially in ones that aren't up their own arse, the waiters don't try to look down on you and the atmosphere is way more chilled out.

Poker has been a little swingy the last few days, and I haven't been playing great. Been making some strange calls, and been playing a wee bit too loose PF i think. I'm well up but thats only through running great at 10/20. I'm breakeven at 5/10 over the last 4 or so days but up nearly $20k at 10/20. I'm at about $45k for the month so far, so with any luck, I might break $50k again.

I'm constantly messing with my ranges at the moment, i played ridic tight yesterday to see if it had any effect, but it didn't at all. My image with the regs is seemingly entirely based on historical stuff. My UTG opens were getting 3bet all over the place which is pretty interesting to know, def something I might do in the future, they seemingly see my stats as like 26/22 or whatever they've got me as and take no more notice than that. In fact i probably played 12/8 for 4hrs yesterday [and admittedly i was almost suicidal at the end of that experiment, being a nit sucks]. Kinda made me realise how few players are paying attention which is pretty awesome to know, perhaps switching gears, which is something i've never given much credit to as a concept [apart from slowing down when your image is bad] could definitely be a very lucrative move. Having a player think im raising 19% UTG and 35% on the button can only be good when its 5 and 15 for periods of time. Definitely something i'll give some thought so, but i'm not sure it is entirely +EV because most of the hands i play are generating a profit [or should be!] in a vaccuum anyway.

Hopefully i'll get some hands in tonight, i'm v. close to hitting 200k hands in my DB, so that's a fairly big milestone, my big [pointless] aim is for $250k in 250k hands which i think is def doable, just need to run at >$1.15 or so a hand for the next 50k hands, which might just be doable. I've done that for the last 150k hands buts i suspect ive been running hot at the higher stakes, so its a pretty big ask.